PURCHASE, PAYMENT &; DELIVERY TERMS
These Purchase, Payment and Delivery Terms govern the placing of
an order, concluding a sale contract, making a payment, ordering delivery services,
and returning goods purchased through the Application (as defined below) owned
and operated by Yumasoft Inc. having an address at 245 Saw Mill River Road,
Hawthorne, New York, USA, 10532.
Except to the extent expressly provided otherwise, in these Terms:
means a request made by a Customer to a Store through the
Application for purchasing and delivering Goods.
means the customer downloadable web application YUMA and
related application software, including an application aggregator and branded
individual applications provided by Yumasoft Inc.
(collectively referred to as
means a natural or legal person using the Application for the purposes of
purchasing Goods from Stores through the Application.GOODS; means goods featured through the Application and offered by Stores
for sale to Customers.
"Store" (collectively referred to as "Stores") means a natural or legal person
selling or intending to sell Goods through the Application.
1. Technical Steps for Placing Order & Concluding Sale Contract
1.1 In order to place an Order, you have to perform the following technical steps:
(i) Choose a Store through the Application and click on the icon representing the
(ii) Select Goods that you would like to purchase from the selected Store by
clicking on the button next to the listed Goods. The selected Goods will
go to your shopping cart.
(iii) After adding the selected Goods to your shopping cart, please click on the
icon "Shopping Cart" located at the top right corner of the Application and
check carefully the list of the selected Goods.
(iv) Confirm the Order by clicking the button in the shopping cart.
(v) Specify the details related to the Order (e.g., delivery time and type).
(vi) Choose a payment method and click on the button "Submit".
(vii) If you choose to pay online through the Application, please include the
payment information requested by the chosen third party payment processor
(e.g., your name, surname, credit or debit card number, and security codes).
Customers who complete a payment for the first time are required to undergo a
payment security verification procedure.
1.2 If your payment is executed successfully, the respective Store shall send you a
notification confirming your Order.
1.3 If you have any questions regarding your Orders, please contact the Company
by email at email@example.com.
1.4 By placing an Order and receiving a confirmatory notice from the respective
Store, you conclude an electronic sale contract for the ordered Goods with the
respective Store. The details of the contract will not be filed by the Company and,
therefore, the specific contract will not be available to you. However, if you
require any information regarding the contract, you can contact the Company by
email at firstname.lastname@example.org.
1.5 Correcting input errors. You will be able to identify and correct any input
errors prior to clicking on the "Submit" button. If you have made any input error in
your shopping cart, please click on the icon "Shopping Cart" and correct your
error. If you would like to change any input errors in the delivery address, shipping
options, and the payment method, please go to the checkout page in the
Application and click the button "Change" in the section in which you would like
to make changes. The checkout page of the Application is available by clicking on
the "Checkout" button mentioned above.
2.1 Customers can make payments for Orders by using three payment methods,
namely, (1) online payments through the Application, (2) cash payments, and (3)
non-cash payments. Customers shall specify the chosen payment method when
placing their Orders. If a Customer fails to make a payment for an Order by one of
the three available payment methods, the Order shall be cancelled.
2.2 Online Payments through the Application
2.2.1 All payments for Goods through the Application will be securely processed
by online third party payment processors used by Stores. The third party payment
processors used by Stores employ high standard security certificates.
2.2.2 The Company shall not be liable if a third party payment processor declines
or refuses payment due to Customer’s failure to quote correct payment
information. Customers are solely responsible for quoting correct payment
2.2.3 The third party payment processors handle all steps in the payment process
on their websites, including data collection and data processing. The Company
neither stores nor processes Customers’ credit/debit card information.
2.2.4 In case the Company does not receive the required payment from a Customer
through the Application, the Company shall promptly inform the Customer about
the failed payment transaction and offer to use other payment methods.
2.3 Cash Payments
2.3.1 Cash payments are available upon the delivery of Goods to Customers by
couriers or if Customers choose to pick up Goods at Stores.
2.3.2 Stores or couriers delivering Orders shall issue receipts to Customers
confirming the acceptance of cash payments.
2.4 Non-cash Payments
2.4.1 Non-cash payments can be made at Stores upon pickup of Goods by
bankcards (MasterCard, MasterCard Electronic, Visa, Visa Electron) owned by
2.4.2 Stores shall issue receipts confirming the acceptance of non-cash payments.
2.5 Payment Security. Online payments through the Application are carried in
accordance with the highest international industry standards.
2.6 Payment Refusal. Payments made through the Application may be refused in
the following cases:
The bankcard used is not suitable for making online payments (please
contact the financial institution that has issued the bankcard for more
The account balance of the bankcard does not contain enough funds
necessary for making the payment;
The payment information (e.g., a card number, CVV2, and CVC2) are
The validity period indicated on the front side of the bankcard has expired;
The cardholder exceeded the limit of operations or expenses determined by
the financial institution that has issued the bankcard.
2.7 Please submit carefully and accurately the payment information required by the
respective third party payment processor. Below, you can find some clarifications
regarding payments through bankcards.
The name of the cardholder is usually indicated on the front side of the
bankcard in capital letters (e.g., JOHN SMITH).
The card number is usually indicated on the front side of the bankcard in
numbers and consists of 16 digits (e.g., 0123 4567 8901 2345).
The validity period is usually indicated on the front side of the bankcard and
comprises the month and year to which the card is valid.
CVV2 or CVC2 codes are usually indicated on the back side of the bankcard
and consist of 3 digits (e.g., 123).
2.8 If you have any questions regarding payments of Orders, please contact the
financial institution that has issued your bankcard. If the financial institution
cannot help you, please contact the Company by email at email@example.com.
3.1 Customers can pick up their Orders free of charge directly at the respective
Stores (if the Stores indicate such a possibility through the Application). Orders
can also be delivered to addresses specified in them. The delivery option and the
timeframe should be specified by the Customer when placing an Order.
3.2 Each Store shall put reasonable efforts to deliver each and every Order within
the estimated timeframe. However, please note that the estimated timeframes for
delivery provided by Stores are only non-binding estimates.
3.3 The delivery of ordered Goods will be made to the addresses specified in the
respective Orders. If a Store cannot deliver an Order to the specified address, the
Store shall promptly notify the respective Customer.
3.4 Stores reserve the right to contact Customers with requests to clarify Orders
and/or the delivery addresses. Couriers may contact Customers prior to delivering
Goods for specifying the exact delivery time.
3.5 The delivery can be executed only if the minimum quantity of Goods is
included in the Order. The minimum quantity of Goods which can be purchased
from a Store shall be clearly communicated by that Store to its Customers.
3.6 Customers are solely responsible for quoting correct delivery addresses and
specifying delivery times that allow them to accept the ordered Goods.
3.7 If Goods cannot be delivered to Customers due to Customers’ faults (e.g.,
incorrectly quoted contact information or a false Order), the Company reserves the
right to suspend the Account and deprive such Customers from placing any orders
in the future.
3.8 Delivery of hot food is carried out in specialized thermo bags, preserving the
quality of the food.
4. Refunds and returns
4.1 Refunds. If a payment is taken and the Store is unable to fulfill the order You
must contact the Store by phone or contact form on this website as soon as possible
explaining the situation, this is generally the quickest and easiest solution . If
however you find no resolution by phone then email us quoting the day the order
was placed, the amount taken, the order reference number, a contact name and
contact telephone number. We’ll then investigate the situation and if in agreement
will refund the order amount back to the card used to make payment within 14
days of receiving the complaint.
4.2 Returns. Due to the nature of the business returns will only be accepted if a
customer can prove products were unfit for consumption, if this is the case the
product must be returned with a minimum of 60% of the product intact and within
container supplied. A refund will then be given in cash after inspection of the
returned product at the discretion of the business.
5. Contact Details
5.1 Any questions with regard to these Terms can be addressed to the Company by
using the following contact details:
The Company: Yumasoft Inc.
Address: 245 Saw Mill River Road, Hawthorne, New York, USA, 10532
Phone number: +1 718 710 46 35,
Online contact form: www.yumapos.com
6. Last Amendment
6.1 These Terms have been last amended on 18th of September 2017.
7.1 The Company may cooperate with partners and resellers in relation to the
operation of the Application. Such partners and resellers shall be solely responsible
for their activities.
8. Other Relevant Documents
8.1 For more detailed information on the terms and conditions governing the use of
the Application, please refer to the following documents:
The User License Agreement available at http://www.yumapos.com/user-
The General Terms available at http://www.yumapos.com/general-terms.
8.2 By using the Application, you agree to be legally bound by the provisions of
these Terms and the provisions of the documents mentioned in Section 8.1.
9.1 The rights and obligations of the Company under these Terms may be freely
assigned to any third parties without the consent of Customers and Stores. These
Terms shall inure to the benefit of and be binding upon the successors and assigns
of the Company.